Providing a Memorable Experience for Passengers Travelling with Young Children

TH Airport Consulting has conducted an in-depth study on the "Services and Needs of Passengers Traveling with Young Children (0–3 years)"—a customer segment which requires particular attention to enable a memorable and inclusive journey for all passengers. In close collaboration with ACI Europe member airports, we engaged 24 participating airports in a comprehensive survey to map the current services and support they provide for families. Building on these insights, we also surveyed passengers who have traveled with children aged 0–3 years, capturing their lived experiences at various airport touchpoints. The combined findings offer a clear picture of today’s service landscape—highlighting where airports are already providing strong support for families and where opportunities exist to further enhance the journey.Based on this dual perspective, the study provides practical, actionable recommendations to help airports continue evolving their environments and service offerings. The goal: Providing a memorable experience.

TH Airport Consulting is ACI Africa Trusted Training Partner

We are happy to announce that we have received the ACI Africa Trusted Training Partner certificate which has been awarded to Torsten Hentschel during the ACI Africa Regional Conference in Arusha, Tanzania. Many thanks to Ali Tounsi and the ACI Africa team for this recognition of our contributions to advanced capacity building and professional development across African airports.

Our upcoming Training Courses for ACI Africa

ACI Africa has published the upcoming training courses of which several will be provided by TH Airport Consulting. The training program is part of the African Airports Development Program and is uniquely designed to promote capacity building for African airports. The following virtual training courses will be or already have been delivered by our experts Torsten Hentschel and Mariola Ziolkowski in 2025:

• Airport Development and Master Planning (24 - 28 March 2025)

• Airport Terminal Planning, Facilitation and Capacity Optimization (11 - 15 August 2025)

• ORAT Fundamentals (13 - 17 October 2025)

Our projects and achievements in 2024

In 2024 we have performed a variety of projects worldwide, conducted taining courses and research studies with a brilliant team of consultants and senior experts from diverse backgrounds:

• Functional design of Terminal 2 re-development, Frankfurt Intl. Airport

• NEOM Aviation Security Strategy

• Central Arrivals Area Modification Project, Bremen Airport

• Scope assessments of Capital Investment Projects at an European Airport

• Security Advisory Services for the new Heraklion International Airport, Crete

• Provision of Training Courses for the African Airports Development Program, ACI Africa

• Research Study: Off-airport check-in with a secure baggage transport - Analysis and evaluation of options for holiday destinations